Answers to Frequently Asked Tenant Questions
When is my rent due?
Your rent is ALWAYS due on the first day of the month and is Late on the 5th.
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Do you charge late fees?
Yes, on the 6th day we will charge $50 and then each day your rent is late thereafter we will charge an additional $10 until we reach the max of $100 per month.
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What forms of payment do you accept?
Rent can be paid in person via cash, check, or credit card or you can pay it online through the tenant portal. (checks will not be accepted for first month’s rent, or security deposits and check payment privileges may be revoked after the first bad check).
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How do I request maintenance?
To submit a maintenance request please use your online resident portal or by calling or office at 256-766-5488.
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What happens when I want to terminate my tenancy?
A 30-day written notice must be given at the end of the calendar month, a full one (1) month prior to the termination of the Agreement or move out date. Mid-month Notices are not accepted. Once we receive you notice we will coordinate with you to facilitate move out inspections around your move out date.
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Do I have to pass a credit check?
Yes, we typically require a 680-credit score, but we do evaluate each application in its entirety so depending on the circumstances we may accept applications with lower credit scores if there are mitigating factors like higher income, co-signer, or whatever other relevant information we can base a decision on.
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Do I have to pass a background check?
Yes, we value the safety of all of our tenant, so we require background checks for all tenants.
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Do you accept pets?
We are pet-friendly, but we do have the following requirements for pets: no more than 2 pets, 35 lbs. max, 2 years or older, house-trained, non-aggressive, management-approved. Service pets are welcome. Pet fee is $600 per pet and is not refundable; Unapproved pet fine is forfeiture of your security deposit and automatic eviction is possible.
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How do I turn on my utilities?
Please contact Florence Utilities Department at (256) 760-6512. If you’re renting in Lauderdale County or inside the City of Florence.
Please contact Muscle Shoals Electric Board at (256) 386-9290. If you’re renting inside the City of Muscle Shoals.
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Do you offer furnished apartments?
We have several furnished apartments available to rent at Alpine Village. These include internet, and utilities with your rent. Please call us to discuss if you are interested (256) 766-5488.
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Do you accept FHA or Section 8?
At this time, we do NOT accept FHA or Section 8. We apologize for this inconvenience.
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What is the application fee and is it refundable?
Application fees are $20.00 per person ages 19 and older occupying the apartment. You may pay this fee online for no cost, using your checking account and routing number or by credit card (a small fee would apply). All application fees are nonrefundable.
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How do I apply?
All applications are submitted online through the website. You can access the application by selecting "Rental Application" on the home screen; or you can visit the floor plans, choose which one works best for you, and then click apply.
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What is the Security Deposit ?
The security deposit can range all the way up to be equal to one month's rent- based off of credit, background, rental and employment history screening. Typically, Security Deposits are equivalent to one months rent.
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If I am part of the Military and receive deployment or reassignment orders, can I break the lease?
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
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How can I refer a friend?
If you love our apartments and want to refer a friend, please let our office know! We may offer resident referral programs throughout the year and would love for your friends and family to join our community.
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There is a person who might be staying with me for a while , is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 14 days, they will need to fill out an application to be added to your lease agreement.
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Do you have cable and internet services?
Yes, AT&T Fiber is our preferred provider for the community, but we also offer services through Comcast Xfinity.
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I am locked out of my apartment. What do I do?
If you are locked out during business hours; come to the office to be let back into your home. If locked out after hours, please contact your local locksmith (copies of new keys will need to be provided to the office). Maintenance is not authorized to respond for lockouts.
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I have lost my apartment and or mailbox keys? What do I do?
If you have lost your keys, you may have new keys made during business hours for a small deposit / fee. All mail keys are replaced through/at the office.
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Is parking assigned?
If your unit has a carport of garage that is assigned to your unit beyond that individual parking spots are first come first serve. All of our units are built with ample parking so that this has never been an issue where we felt the need to assign spots.
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Will I have my own trash bin or is there a shared dumpster for the complex?
If you live in one of our Apartment complexes we provide dumpsters, however if you live in one of our houses you will be provided you own individual bin from the Utility department.
